100% Customer Satisfaction

What is your return policy

If you are not satisfied with your purchase we will get you a refund without any hassle and we will refund all of the fees that you pay.

What happens if I receive a damaged item?

If you think that your order has damaged during shipment, open and check the packages in front of the cargo officer where you received them.

If there is any damage to the product, do not accept the delivery of the product and keep a record to the cargo company about the status of the item.

Will you refund my delivery charge?

Yes. We will full refund.

How do I return something to you?

Please before sending the item let us know and please mention which item/s you are returning and the reason for your return.

Can I exchange an item?

You cannot exchange an item that you bought.

Have you received my returned items?

For any issues you have about your return please send us an email from info@turkishtowelsaustralia.com with defining your issue and we will help you in a very short time.